Introduction
Real Estates Strategies Limited, trading as Realest, is committed to protecting your privacy and the safeguarding and security of all personal information.
This Privacy Policy sets out the way in which we will use, store and process personal data that has been provided by you to us or that we have collected about you in the course of our business.
Personal Data is that as defined within the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) 2018. It includes but is not limited to information such as your name, address, email address, telephone number and other details which may identify you. Within the remits of this legislation, we are a Data Controller and registered with the Information Commissioner’s Office (ICO). You can access the Register of Data Controllers at www.ico.org.uk. Our registration number is ZA226117.
Personal Information
The type of information we collect and process about you depends upon our relationship with you and the context in which we obtain and process your personal information.
Realest will use your personal information for matters such as responding to information requests relating to properties and other areas of our business, general queries, marketing and keeping you appraised of specific news and developments.
When you contact us via our website form, you may be asked to provide certain information about yourself including your name and contact details. This form enables you to specify your consent (or otherwise) to our use of your information. You will not be added to any internal marketing mailing lists without specifically choosing to opt in.
We also use personal information to provide services to clients, maintain client relationships (i.e. informing clients and prospective clients of properties and services that may be of interest to them) and other business related activities.
Should you instruct us to conduct business on your behalf, and in accordance with our legal, professional and ethical obligations to carry out due diligence (such as Anti-Money Laundering), we may collect further personal data from external sources including but not limited to credit reference agencies as well as asking you to provide further information such as identity documentation.
The type of information we collect and process may include (without limitation):
- Your name, address and other contact details
- Your occupation
- Date of Birth
- Information included in any documents you send to us (such as identification documents)
- Information you provide to us (e.g. questionnaires or other information we ask you to provide)
- Any other information we collect, use and process (such as credit references). This includes information relating to employees of our clients
Use of Personal Information
Realest uses personal information for the following purposes:
- To follow up queries/requests for information and contact you when you have requested this
- To manage our business and our relationship with you and our clients
- To prevent money laundering and/or terrorist financing
- To market and provide our services and improve them
- To fulfil our legal, professional and ethical obligations
- To enforce or protect any of our rights, property or safety (or those of our members, employees or clients
- To process and consider any application made by you for a position of employment with us
- For any other legitimate business purpose
If you no longer wish to receive information or marketing from us, please contact us at info@realest.uk.com. You may need to contact us to ask about your own personal circumstances as to how your own personal information is processed.
Storing of Personal Information
The personal information you provide to Realest or that we obtain during the course of our business relationship with you will be retained only for as long as necessary to fulfil the purposes for which the information was collected or as required by law.
For example, if you contact us and ask about a specific property but the enquiry goes no further and you do not enter into a business relationship with us, we will not retain your personal information.
However, if you enter into a business relationship with us, your personal information will be recorded and retained for the duration of the relationship plus any retention period as required by law after the relationship has ended.
No personal information is stored on our website and there is no facility for users to log in to our site. Users are able to submit an enquiry via a contact form on our website. Once sent, this contact form generates an email to the info@realest.uk.com inbox where it will be picked up by the appropriate staff member. The contact form is used at the user’s own risk and enables you to specify your consent (or otherwise) to our use of your information.
We are committed to ensuring that your information is secure and use technology to assist us in this. Once we have received your information, we use physical, electronic and operational procedures and security features in order to prevent unauthorised access.
Sharing of Personal Information
Realest does not sell, trade or rent any personal information to other organisations.
We will share your personal information with third parties (such as the police and other law enforcement agencies) where we are under a duty to do so in order to comply with any legal, professional or ethical obligation (i.e. Anti-Money Laundering), or in order to enforce or protect any of our rights, property or safety (or those of our employees or clients).
In providing our services, we may give information and data to third parties such as other professional advisers, expert witnesses, courts or tribunals.
We may also share your personal information with third parties who provide services to us (i.e. subcontractors). When we do so, they are required to act in accordance with our instructions and keep your personal information secure.
Processing Information outside the European Economic Area (EEA)
Realest operates solely within the UK.
However, there may be circumstances when we may transfer your personal information to countries outside the European Economic Area (EEA) which do not provide the same level of data protection or other countries within the EEA. For example, this may be in relation to an international property transaction, where we are sharing information with the other party to a transaction and they are based outside the EEA or third party service providers who operate outside the EEA. In such circumstances, we will take reasonable steps to ensure that your personal information is adequately protected.
Your Rights and Access to Your Personal Information
The Data Protection Act 1998 and the GDPR 2018 gives you certain rights with respect to your personal information.
If you would like to exercise any of your rights above, please write to:
Real Estate Strategies Limited, Vanbrugh House, Grange Drive, Southampton, SO30 2AF
Your request will be dealt with within the required one month timescale (two months if unusually complex).
We may refuse or charge for requests which are manifestly unfounded or excessive.
Should we refuse a request, we will tell you why we have done so and refer you to the ICO without undue delay and within the one month timescale.
Third Party Websites
From time to time, we may include links on our site that will enable you to access websites of third parties directly from our site. Examples of this could be but not limited to links to our social media pages as well as links to websites in relation to news articles, updates and property listings. Each third party operates its own policy regarding the processing of personal information and the use of cookies on its website and you are advised to read the privacy policy and cookies policy on the site you are accessing. Realest does not accept any liability of responsibility for that third party’s use of your data or their use of cookies.
Cookies
Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.
Our cookies help us:
- Make our website work as you would expect
- Remember your settings during and between visits (including autofill contact us form)
- Improve the speed/security of the site
No personal or sensitive data is stored on our website.
We do not use cookies to:
Collect any personally identifiable information
- Collect any sensitive information
- Pass data to advertising networks
- Pass personally identifiable data to third parties
- Pay sales commissions
Granting us permission to use cookies
If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you have consented. Should you wish to remove or not use cookies from our site you can adjust your browser settings to stop it from accepting cookies. However, doing so will likely mean that our site will not work as you would expect.
About Us
Realest is a trading name for Real Estate Strategies Limited
Registered in England under Company Number 8530447
Registered with the Information Commissioner’s Office under Registration Number ZA226117
Registered Office Address: The Pavilion, Botleigh Grange Business Park, Hedge End, Southampton, SO30 2AF
